BUS 1125 - Management of Customer Service

Institution:

Inver Hills Community College

Subject:

Description:

Provides students with the tools needed to manage customer service in any environment. Topics covered include call center management, sales force management, techniques for handling escalated situations, and selecting, hiring and supervising customer service representatives. Prerequisites: BUS 1103 or permission of instructor

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.inverhills.edu

Phone Number:

(651) 450-3000

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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