TMGT 2500 - Fixed Operations Management

Institution:

Dakota County Technical College

Subject:

Description:

This course covers the exciting and fast-paced world of a typical automotive dealership fixed operations department. Students will study the operations of the service department, parts department and the body shop of a typical new car franchised dealership. Students will learn the best practices for optimizing the return on investment for the dealership and how the after-sales side of the business contributes to the financial health of the entire dealership. Other topics covered in this course will be creating a comprehensive dealership business plan and using PC based dealership management software as a critical management tool. Students will learn to outline typical steps and procedures involved in the planning, building, staffing and financing of a typical dealership. Major emphasis will be placed on the importance and impact of customer satisfaction looking at both customer loyalty and customer-repurchase intentions.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.dctc.edu/

Phone Number:

(651) 423-8301

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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