BUSN 1260 - Managing Customer Service

Institution:

Dakota County Technical College

Subject:

Description:

Identify how supervisors / leaders can plan for and support excellent customer service through developing a service strategy. Examine the impact of employee training and decision-making authority on customer service. Assess internal and external customer satisfaction. Learn tools and techniques for gathering feedback and handling complaints. Consider the relationship between customer satisfaction, customer loyalty and quality.

Credits:

1.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.dctc.edu/

Phone Number:

(651) 423-8301

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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