CMPT 2500 - Help Desk Concepts

Institution:

University of Toledo

Subject:

Description:

This course provides students with a core set of technical and communication skills. Topics include hard skills such as security, troubleshooting, working with networks and mobile devices. Personal computer hardware and operating systems and also discussed. Soft skills includes verbal and non-verbal communication, time management and active listening. After taking this course, students will be prepared for positions as a help desk specialist.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.utoledo.edu/

Phone Number:

(419) 530-4636

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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