BUSL 125 - Customer Service Leadership

Institution:

Community College of Philadelphia

Subject:

Description:

This course covers the major components of customer service, including techniques to provide information and effectively resolve customer issues through personal and electronic communication. Students will learn to use customer service as a competitive advantage by understanding the customer's perspective and identifying ways to meet or exceed their needs and expectations.

Credits:

3.00

Credit Hours:

Prerequisites:

BUSL 101 (Prerequisite or Corequisite)

Corequisites:

BUSL 101 (Prerequisite or Corequisite)

Exclusions:

Level:

Instructional Type:

Multiple

Notes:

3-0-3

Additional Information:

Historical Version(s):

Institution Website:

www.ccp.edu

Phone Number:

(215) 751-8000

Regional Accreditation:

Middle States Association of Colleges and Schools

Calendar System:

Semester

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