BMGT 351 - Organizational Behavior in the

Institution:

Point Park University

Subject:

BUSINESS MANGEMENT

Description:

This course will cover the behavioral or psychological issues related to the hospitality industry: from the perspective of both guests and employees. Many techniques will be covered, including; conflict resolution, crisis management, human resource activities-hiring/orientation/training/role playing/union and labor relations and many others. It will also cover the corporate culture of a business and how to intergrate employees into the culture. Prerequisite: BMGT 231 Course Objectives Upon successful completionj of the course, students will be able to: (1) Utilize organizational behavior theories and frameworks to identify opportunities and challenges related to organizational behavior at the levels of individual, team, and organization specific to the hospitality industry. (2) Identify best practices for leading a diverse group of professionals within the hospitality industry. (3) Develop human resources policies and procedures appropriate to the hospitality industry related to union and labor relations, crisis management, hiring, onboarding, and professional development. (4) Create leadership approaches that support the achievement of organizational goals.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.pointpark.edu

Phone Number:

(412) 391-4100

Regional Accreditation:

Middle States Association of Colleges and Schools

Calendar System:

Semester

The Course Profile information is provided and updated by third parties including the respective institutions. While the institutions are able to update their information at any time, the information is not independently validated, and no party associated with this website can accept responsibility for its accuracy.