BMGT 341 - Operations Mgmt in the Hospitality

Institution:

Point Park University

Subject:

BUSINESS MANGEMENT

Description:

This course will identify the resource requirements for the major functions or activities in the hospitality industry-what it takes to run a business including front desk/housekeeping/human resources, and food and beverage management(catering, banquets, restaurants, and room service). This course will explore what is required to operate these departments, and how to prepare budgets and control expenditures to manage profitability, while balancing service levels. Prerequisite: BMGT 231 Course Objectives Upon successful completion of the course, students will be able to: (1) Describe the basic organizational structure of a hotel by illuminating various operational departments within the hospitality industry. (2) Understand the different stages of a "Guest Cycle"( ie. reservations, registration, and checkout) (3) Prepare budgets and control expenditures while managing profitability and service levels ( ie. projected costs, room pricing, future demand) (4) Be aware of the impact of current technologies used in the lodging industry.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.pointpark.edu

Phone Number:

(412) 391-4100

Regional Accreditation:

Middle States Association of Colleges and Schools

Calendar System:

Semester

The Course Profile information is provided and updated by third parties including the respective institutions. While the institutions are able to update their information at any time, the information is not independently validated, and no party associated with this website can accept responsibility for its accuracy.