CNT A168 - Comp User Support & Help Desk

Institution:

Kenai Peninsula College

Subject:

Computer & Networking Tech

Description:

Overview of user support systems and help desk functions in an enterprise environment. Examines user support from the perspective of end users and develops skills for ethical customer services, critical thinking, troubleshooting and decision-making. Includes identifying typical problems and needs assessment for installation, training and documentation.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.kpc.alaska.edu

Phone Number:

(877) 262-0330

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