BUS 211 - Contemporary Customer Service

Institution:

Owens Community College

Subject:

Business

Description:

Will focus on and identify the needs to help foster a more customer oriented service environment. Develops strategies for effective communications, by understanding key behavioral styles and the roles they play in customer service. Explains how to establish and maintain positive customer relations through customer service breakdowns and frontline strategies for the recovery process.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

https://www.owens.edu

Phone Number:

(567) 661-7000

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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