HSP 140 - Introduction to Hotel Operations

Institution:

Lackawanna College

Subject:

Hospitality Management

Description:

This course is designed to introduce students to the operations of the hotel and its organizational structure, the scope of the hotel within the industry, and teach skills necessary to organize and perform the duties of front office. Students will learn ways to capitalize on each moment of truth with guests in order to meet and exceed their needs with the goal of providing exceptional customer service to ensure a successful hospitality venture. (3 credits)

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.lackawanna.edu

Phone Number:

(570) 961-7810

Regional Accreditation:

Middle States Association of Colleges and Schools

Calendar System:

Semester

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