OST 1384 - Customer Service

Institution:

Palm Beach State College

Subject:

Description:

This course covers the many skills that make up effective customer service including listening techniques, verbal and nonverbal communication, use of technology, enhancing customer relation skills, building rapport with customers, dealing with customer service problems, and handling difficult customers.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.palmbeachstate.edu/

Phone Number:

(561) 967-7222

Regional Accreditation:

Southern Association of Colleges and Schools

Calendar System:

Semester

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