OFT 235 - Customer Service

Institution:

Westmoreland County Community College

Subject:

Office Technology

Description:

This course is designed to teach quality customer service by examining the attitudes, knowledge, and skills that are needed to work effectively in any job that has contact with clients, customers, or patients. Topics include improving customer loyalty, customer service, handling complaints, and customer relations.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.westmoreland.edu

Phone Number:

(724) 925-4000

Regional Accreditation:

Middle States Association of Colleges and Schools

Calendar System:

Semester

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