HSP 115 - Front Office Operations

Institution:

Lackawanna College

Subject:

Hospitality Management

Description:

Students will learn skills necessary to organize and perform duties in this important link in the hospitality chain. The front office is where a business makes its first and last impression on its guest and this class will engage students in the theories and practices to ensure unparalleled guest satisfaction. Students will learn ways to capitalize on each moment of truth with guests in order to meet and exceed their needs with the goal of providing exceptional customer service to ensure a successful hospitality venture. (3 credits)

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.lackawanna.edu

Phone Number:

(570) 961-7810

Regional Accreditation:

Middle States Association of Colleges and Schools

Calendar System:

Semester

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