HOST 208 - Customer Service Certificate in Hospitality/Tourism

Institution:

Highline College

Subject:

Hospitality and Tourism Management

Description:

Managing customer service concepts of service management and customer relation skills in the hotel, tourism and hospitality industry. Students will learn the concepts of effective management of customer services, be able to critique and improve a service delivery system, explain principles of employee empowerment, and demonstrate customer relation's skills, all in the context of the hospitality/tourism industry, including hotel, tourism, travel and transportation.

Credits:

8.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.highline.edu

Phone Number:

(206) 878-3710

Regional Accreditation:

Northwest Commission on Colleges and Universities

Calendar System:

Quarter

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