ADOT 231 - Customer Service Help Desk

Institution:

Delgado Community College

Subject:

Administrative Office Technology

Description:

Information technology support techniques and tools. Students learn to respond to problems that arise in the use of computers in the workplace. Students will use and assess technologies that support help desk tasks; and they will address technical support issues in solving problems of computer users as customers. Training and documentation are also covered. Prerequisite(s): Eligibility for ENGL-101: English Composition I.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

WWW.DCC.EDU

Phone Number:

(504) 671-5000

Regional Accreditation:

Southern Association of Colleges and Schools

Calendar System:

Semester

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