TECH 5340 - Principles of IT Service Management

Institution:

University of Dallas

Subject:

GSM - Technology

Description:

Course introduces the IT Infrastructure Library (ITIL) fundamentals of the Service Support and Service Delivery disciplines. Service support includes Service/Help Desk Configuration, Incident, Problem, Release, and Change Management. Service delivery topics include: Security, Service Level, Capacity, Continuity, Availability and IT Financial Management.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Multiple

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.udallas.edu

Phone Number:

(972) 721-5000

Regional Accreditation:

Southern Association of Colleges and Schools

Calendar System:

Semester

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