BUSN 1340 - Customer Service Effectiveness

Institution:

Wiregrass Georgia Technical College

Subject:

Description:

This course emphasizes the importance of customer service throughout all businesses. Topics include: customer service challenges and problem solving; strategies for successful customer service; effective communication and dealing with difficult customers; empowerment, motivation, and leadership; customer retention and satisfaction measurement; and excellence in customer service.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.wiregrass.edu

Phone Number:

(229) 333-2100

Regional Accreditation:

Southern Association of Colleges and Schools

Calendar System:

Semester

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