OSM 421 - Service Operations Management

Institution:

Cleveland State University

Subject:

Description:

Prerequisite: OSM 311 or permission of the instructor. A study of the design, control, planning, and evaluation of service systems, including service aspects of manufacturing firms. Topics include the strategy of designing and implementing service systems, measurement and improvement of their quality and productivity, and the roles of supply chain management, demand management and technology. Students will use quantitative tools to analyze service systems in order to measure and improve their performance, and apply these concepts and tools in the analysis of cases.

Credits:

4.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.csuohio.edu/

Phone Number:

(216) 687-2000

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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