QMS 2012 - Understanding the Customer

Institution:

Gateway Community and Technical College

Subject:

Description:

Includes techniques for assessing internal and external customer needs and developing plans for delivery of quality customer service. Includes customer's point of view, benchmarking quality customer service processes and developing partnerships with customers. Prerequisite: QMS 2011 or consent of instructor. Lecture: 1 credit (15 contact hours).

Credits:

1.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.gateway.kctcs.edu

Phone Number:

(859) 441-4500

Regional Accreditation:

Southern Association of Colleges and Schools

Calendar System:

Semester

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