QMS 2011 - Personal Effectiveness for Quality Customer Service

Institution:

Elizabethtown Community and Technical College

Subject:

Description:

Provides for the development of cognitive processes and behavioral skills needed to improve personal and work group effectiveness. Includes self-evaluation, personal mission statements, time management, communication and listening techniques, coaching, mentoring, group problem solving, and decision making techniques. Prerequisite: QMS 101 or consent of instructor. Lecture: 1 credit (15 contact hours).

Credits:

1.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.elizabethtown.kctcs.edu

Phone Number:

(270) 769-2371

Regional Accreditation:

Southern Association of Colleges and Schools

Calendar System:

Semester

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