ITST 246 - Open Source II

Institution:

Columbus State Community College

Subject:

Description:

4 credits Effective technical support is a very demanding and much in demand skill. Today’s technical support professionals must possess solid technical abilities combined with ‘soft’ and self management skills. This course will present the skills needed to deliver excellent customer service, in-person and remotely. Students will learn a “how to” approach for delivering quality, technical customer support. Students will utilize real-world case studies as they practice crucial skills. Lecture: 3 hours – Lab: 3 hours Prerequisites: MECH 112, and ITST 123 or CIT 125 Lab fee: $20.00

Credits:

4.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.cscc.edu/

Phone Number:

(614) 287-5353

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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