PPD 604 - Customer Service

Institution:

Niagara County Community College

Subject:

PPD - Professional Development

Description:

Employees play a valuable role in keeping customer loyalty. A customer's positive or negative experience with your company usually depends on the quality of service on the front line. First impressions are long lasting and difficult to change; therefore, it is extremely important that customer service is consistently excellent. This course is designed to help professionals gain insight into customer behaviors and attitudes and develop the necessary skills to build and maintain posititive customer relations with both internal and external customers.

Credits:

0.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.niagaracc.suny.edu

Phone Number:

(716) 614-6222

Regional Accreditation:

Middle States Association of Colleges and Schools

Calendar System:

Semester

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