PPD 430 - Call Center Service Provider

Institution:

Niagara County Community College

Subject:

PPD - Professional Development

Description:

This course provides telephone etiquette, communication skills and customer service training that improve communication with customers or clients. You will learn tips for handling the telephone, ways to manage the discussions, and how to influence your customer's perception of the company.

Credits:

0.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.niagaracc.suny.edu

Phone Number:

(716) 614-6222

Regional Accreditation:

Middle States Association of Colleges and Schools

Calendar System:

Semester

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