PDCC 019 - Customer Service

Institution:

Massasoit Community College

Subject:

Professional Developmnt Center

Description:

It is fairly easy to provide exemplary service under "normal" or occassionally difficult conditions. However, when conflicting priorities, tight deadlines, irate or abusive customers and other difficult conditions prevail, specific skills are required to deliver exemplary, or even basic customer service. This workshop will cover how to handle typical customer service situations, saying "no" effectively, delivering services that are not customer friendly, and diffusing anger and frustation in irate customers.

Credits:

0.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.massasoit.mass.edu

Phone Number:

(508) 588-9100

Regional Accreditation:

New England Association of Schools and Colleges

Calendar System:

Semester

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