PDCC 014 - Difficult Customer

Institution:

Massasoit Community College

Subject:

Professional Developmnt Center

Description:

In this course you will learn practical ground rules for handling conflict; to be assertive without being aggressive; why some people are difficult and some are not; and to identify the many faces of impossible behavior. You will learn specific coping techniques to deal with all types of difficult people; to keep calm and not crumble under pressure; to stand up to bullies; and to monitor for mood-manipulators.

Credits:

0.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.massasoit.mass.edu

Phone Number:

(508) 588-9100

Regional Accreditation:

New England Association of Schools and Colleges

Calendar System:

Semester

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