PDCC 011 - Conflict Resol

Institution:

Massasoit Community College

Subject:

Professional Developmnt Center

Description:

Any group of people working together will experience situations of conflict. Learning to manage and resolve situation conflict has become an essential tool in effective management. This course will explore the nature and dynamics of conflict, assertive communication, preferred styles for dealing with conflict, fairness issues and the value of joint problem-solving to produce win-win situations. You will learn to identify the five typical responses to conflict and how to diagnose, plan, prepare and implement an effective action plan to resolve conflict constructively.

Credits:

0.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.massasoit.mass.edu

Phone Number:

(508) 588-9100

Regional Accreditation:

New England Association of Schools and Colleges

Calendar System:

Semester

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