CSCO 935 - Customer Service

Institution:

Massasoit Community College

Subject:

Computer On-Line-non credit

Description:

Develop new skills in identifying and satisfying customer needs, and become an indispensable asset to any organization. In this six-week online course, an experienced instructor will help you discover the best methods for measuring customer service and for applying the principles of customer behavior to your business. You'll become proficient with key customer service concepts, including target marketing, market segmentation, the marketing mix, and quality function deployment. You'll be able to differentiate between industrial and consumer marketing, and you'll know how to support new product introductions, satisfy international customers, work in a call center, and minimize customer complaints.

Credits:

0.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.massasoit.mass.edu

Phone Number:

(508) 588-9100

Regional Accreditation:

New England Association of Schools and Colleges

Calendar System:

Semester

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