CNP 6766 - Call Centers: Technology/Techn

Institution:

Valencia College

Subject:

CNP:Contin Ed Prof. Office Skl

Description:

This course explores and develops the necessary skills needed for success. Techniques for communication, interpersonal, and problem-solving skills will teach desired qualities for a customer service representative, help-desk operator, or a call center manager. Focusing on a problem- solving approach, this course also covers the most current technology, including web and e-commerce support.

Credits:

0.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

valenciacollege.edu

Phone Number:

(407) 299-2187

Regional Accreditation:

Southern Association of Colleges and Schools

Calendar System:

Semester

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