CNP 6335 - The Incoming Sales Call

Institution:

Valencia College

Subject:

CNP:Contin Ed Prof. Office Skl

Description:

The relationship telesales people establish in the first few seconds of the customer's call will dictate they're chances of success. The first words out of a telesales person's mouth are the most important part of the whole customer interaction. In this course, participants will learn what they can do to help make sure the conversation, and relationship with the customer get off to a positive start. They will also learn how they can make the transition from taking an order or providing a service, to a sales conversation. ONLINE COURSE

Credits:

0.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

valenciacollege.edu

Phone Number:

(407) 299-2187

Regional Accreditation:

Southern Association of Colleges and Schools

Calendar System:

Semester

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