CNP 6332 - Deliver Customer Focused Serv

Institution:

Valencia College

Subject:

CNP:Contin Ed Prof. Office Skl

Description:

An interactive online skill builder for customer service professionals, Delivering Customer Focused Service, gives you a chance to analyze the skills and strategies you use every day in your job, to identify the techniques that you do very well, and to develop ways for you to do your job better. During this training, you will learn guidelines for delivering customer focused service including understanding your role as a professional, the essential skills of communication-listening, questioning, verifying, explaining, and a four-step customer service model. ONLINE COURSE

Credits:

0.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

valenciacollege.edu

Phone Number:

(407) 299-2187

Regional Accreditation:

Southern Association of Colleges and Schools

Calendar System:

Semester

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