CNP 6328 - Dealing with Complaints

Institution:

Valencia College

Subject:

CNP:Contin Ed Prof. Office Skl

Description:

As the leaders on the front line, managers and team leaders are often the first to hear team member complaints. Though sometimes they may seem a barrage of whining, each complaint should be addressed and resolved. This module teaches how to resolve simple complaints and identify the "hidden agendas" that so often underlie chronic grievances. ONLINE COURSE

Credits:

0.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

valenciacollege.edu

Phone Number:

(407) 299-2187

Regional Accreditation:

Southern Association of Colleges and Schools

Calendar System:

Semester

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