BAHM 254 - Customer Service Electronic

Institution:

BridgeValley Community and Technical College

Subject:

Business and Health Management

Description:

Professional telephone and electronic communication skills. Includes both verbal and non-verbal signals. Covers telphone skills needed in the business world, including the use of phone technology, techniques, and etiquette. Cover difficult calls, effective messages, voice mail, customer service skills, and call screening techniques.

Credits:

1.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.bridgemont.edu

Phone Number:

(304) 734-6601

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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