BAHM 253 - Customer Service Face-To-Face

Institution:

BridgeValley Community and Technical College

Subject:

Business and Health Management

Description:

Professional interpersonal communication skills. Includes both verbal and non-verbal signals. Meeting organization goals; attracting and retaining customers; diffusing angry clients; dealing with difficult situations; and working with diverse personalities, age groups, backgrounds, nationalities, abilites and cultures. Importance of attitude.

Credits:

1.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.bridgemont.edu

Phone Number:

(304) 734-6601

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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