CIT 111 - Help Desk Concepts

Institution:

West Virginia Northern Community College

Subject:

Computer Information Techn

Description:

This course provides the student with essential topics covering help desk operations, roles, and responsiblities of the analysts, help desk processes and procedures, tools and technologies, performance measures, and the help desk setting itself. This course will help students succeeed as help desk professionals, developing particular skills required to provide effective customer support.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.wvncc.edu/

Phone Number:

(304) 233-5900

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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