CDBS 369 - Implementing Coaching Model

Institution:

West Virginia Northern Community College

Subject:

Career Devel: Business Science

Description:

Barry is new at quality control. He completed three weeks of training, but he has already made two major errors that cost of the first $3000. He is obviously upset and discouraged over his shaky start. If you were Barry's supervisor, what would you do? Situations like this one can cause managers to fret and fuss and begin talking about disciplinary action. However, leaders take a different approach. A leader would take the time to coach Barry and find out what is really going on -- perhaps determining that three weeks of training wasn't quite enough. Or perhaps discovering that Barry's mother died recently and he is struggling to concentrate. Or offering to find a mentor for Barry until the situation eases. Taking the time to evaluate a situation and making an action plan is part of the process of coaching for performance that you will explore in this course. You will learn when it is appropriate to mentor, train, counsel or discipline an employee, and you will be given guidelines and tips on how to perform each of these tasks in the most effective manner.

Credits:

1.50

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.wvncc.edu/

Phone Number:

(304) 233-5900

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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