ITIS 2510 - Help Desk Concepts and Management

Institution:

Lakeland Community College

Subject:

ITIS Information Systems

Description:

Prerequisite: ITIS 1005 or permission of instructor This course develops computer support and customer service skills needed by help desk specialists. Students will study the role of a help desk specialist and examine and apply tools used for help desk management. (2 contact hours)

Credits:

2.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Multiple

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.lakelandcc.edu

Phone Number:

(440) 525-7000

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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