CITP 1112 - Help Desk Support Operations

Institution:

College of Coastal Georgia

Subject:

Computer Information Tech.

Description:

This course will present a host of skills critical to the success of an integrated systems or end user support specialist. It will include evaluating software and hardware problems, resolving computer security issues, developing disaster preparedness plans, writing request for proposals, networking non-computer hardware, integrating telephone systems, voice mail systems, reprographic systems, ergonomics and procedures for dealing with the customer.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.ccga.edu

Phone Number:

(912) 279-5700

Regional Accreditation:

Southern Association of Colleges and Schools

Calendar System:

Semester

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