FCSC 2170 - Customer Relations Serv Indust

Institution:

Lamar University

Subject:

Description:

The leading determinant of success in the service industry is the ability to deliver quality customer service. This course reviews the essentials of anticipating customer needs through the study of the Service Cycle and active role play.

Credits:

1.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.lamar.edu

Phone Number:

(409) 880-7011

Regional Accreditation:

Southern Association of Colleges and Schools

Calendar System:

Semester

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