SUPV CON2 - Preventing and Resolving Conflict in the Workplace

Institution:

Ivy Tech Community College

Subject:

Description:

This is a 6-hour, one-day Preventing and Resolving Conflict in the Workplace course. The primary objective of the course is to spot and discover potential conflict and understand the various types of conflict. Key skills learned in this course will be that each of us defines conflict based on the intensity or degree of conflict. A discussion of the causes of conflict consists of personal, structural, external and other forms are presented. Common goals of the course are to separate the individual from the issues. The steps to conflict resolution (CR) are defined and options for CR range from open discussion to imposed litigation results. The role of the mediator in presented as an alternative for problem solving a collaborative result.

Credits:

0.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.ivytech.edu

Phone Number:

(317) 921-4800

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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