SUPV CMG1 - Conflict Management

Institution:

Ivy Tech Community College

Subject:

Description:

When you deal with people there will be conflict situations, this is normal. The key is to recognize when conflict is occurring and take steps to manage it. This course covers the basic steps to managing conflict and conflict resolution. First and foremost is to recognize when conflict is occurring. It is not always as obvious as a shouting match. Once the conflict situation is confirmed, understanding the behavior of the parties involved and communication are the key elements in starting the resolution process. Successful resolution involves exploring options, choosing one, and evaluating the results. While not always possible, a successful resolution should allow all parties to go away feeling like winners. This course is designed for front-line and middle-level managers and supervisors. Benefits to your organization: 1.Increases level of professionalism and knowledge of managers and supervisors 2.Prepares participants to effectively deal with growth and change in your organization 3.Provides job skills immediately applicable on the job 4.Develops confidence in those entrusted with supervisory responsibilities This instructor-led course with reference materials and handouts focuses on the skills and tools needed to help managers and supervisors understand themselves and become more productive in the workplace. This course will focus on the learner and the ability to coach, mentor, and motivate employees in the workplace. The course begins with a pre assessment and ends with a post assessment to document learning.

Credits:

0.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.ivytech.edu

Phone Number:

(317) 921-4800

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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