QLTY LEA3 - Lean Office

Institution:

Ivy Tech Community College

Subject:

Description:

Lean Office is focusing people¿s efforts toward creating value for the customer and eliminating waste. Office efficiency is improved by eliminating idle time created by paperwork and bureaucracy. The goal is improved customer service. By eliminating waste that is not valued by the customer we are better able to provide exactly what the customer wants, when the customer wants it, and in the way that delights the customer. Office waste can be boiled down to two areas ¿wasted activities¿ and ¿wasted time.¿ Too often we look at how to get things done faster or better instead of asking what things we really ought to be doing. It is common for offices to spend a lot of money on efficiency and automation that leads to them doing the wrong things a bit faster or automating bad processes.

Credits:

0.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Multiple

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.ivytech.edu

Phone Number:

(317) 921-4800

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

The Course Profile information is provided and updated by third parties including the respective institutions. While the institutions are able to update their information at any time, the information is not independently validated, and no party associated with this website can accept responsibility for its accuracy.