CSA 531 - Customer Service

Institution:

North Shore Community College

Subject:

CAREER DEVELOPMENT

Description:

Customer Service: Business' Secret Weapon For today's businesses to remain lucrative, they must gain an edge over their competition. This edge is often found in the way customers are treated. Businesses routinely downsize staff and cut fat from the budget, often at the expense of customer service. This workshop will focus on common sense, cost effective ways for your staff to develop outstanding service skills that will keep your customers coming back.

Credits:

0.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.northshore.edu

Phone Number:

(978) 762-4000 ext 4350

Regional Accreditation:

New England Association of Schools and Colleges

Calendar System:

Semester

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