CSA 049 - Customer Service/It Prof

Institution:

North Shore Community College

Subject:

CAREER DEVELOPMENT

Description:

Customer Service for the IT Professional Pre: Co: Customer support managers often make statements similar to the following: "Customer relations is at least 50 percent of the job." Today's demanding corporate environment requires that an IT professional possess the ability to provide a high level of service to any customer, regardless of the situation. Through lecture, demonstration, and role-playing exercises, you will learn to combine these skills with your technical skills and knowledge.

Credits:

0.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.northshore.edu

Phone Number:

(978) 762-4000 ext 4350

Regional Accreditation:

New England Association of Schools and Colleges

Calendar System:

Semester

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