COMM 4350 - Customer Equity Management

Institution:

University of Virginia-Main Campus

Subject:

Commerce - Integrated Core Experience

Description:

Examines how firms can employ predictive analytics and customer insights to 1) acquire more profitable customers, 2) provide customers with innovative goods and satisfactory service experiences, and 3) effectively manage customer relationships. The course examines market strategies for using customer equity management to maximize the return on marketing expenditures and to enhance revenue performance and customer perceptions of service quality.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.virginia.edu/

Phone Number:

(434) 924-0311

Regional Accreditation:

Southern Association of Colleges and Schools

Calendar System:

Semester

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