SLM 340 - Customer Service

Institution:

Saint Louis University-Main Campus

Subject:

Sales Leadership

Description:

This course explores the relevance of customer service as an integral role in the selling cycle. Students will understand the importance of developing and nurturing client relationships as a vital method for acquiring and maintaining customers/clients. The course will extend students¿ understanding of relationships as a key component of selling strategy. Course objectives include analyzing strategic and competitive intelligence to provide value for client relationships and methods of measuring and assessing customer/client satisfaction.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.slu.edu

Phone Number:

(314) 977-2222

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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