WORK ADA1 - ADA Workshop

Institution:

Ivy Tech Community College-Central Office

Subject:

Workplace Fundamentals

Description:

Serving Customers Who Are Deaf or Hard of Hearing: Studies have shown that the general public places a high value on customer service and will make choices about who they do business with based on customer service more than factors such as price. Individuals with disabilities are no different and they have a legal right to it as well. Being able to communicate is essential to most business transactions. Ensuring that individuals who are deaf and hard of hearing have the same access to that communication is the key to providing good customer service. Join this session as we explore both the legal obligations of businesses and best practices for serving customers who are deaf and hard of hearing. This includes answering questions such as ¿When do I need to provide a sign language interpreter?¿ ¿Who is responsible for paying for a sign language interpreter?¿ ¿Can I write notes back and forth with my customers who are deaf?¿ ¿Can I refuse to provide services to someone who is deaf or hard of hearing?¿ Does my business need to have a TTW?¿ ¿What is ¿real-time¿ captioning or ¿CART¿ and when do I need to provide it?¿ Members of the business community will have an opportunity to get their questions answered as well as gain access to valuable resources that can assist them. Part II: What¿s Wrong With This Picture: This presentation provides an overview of the history of architectural accessibility standards, and gives participants an opportunity to practice their skill at recognizing real-world examples of inaccessibility in our society. This presentation will be provided via a combination of ¿Lecture¿ and ¿Audience Participation¿ formats and includes an accompanying PowerPoint slide presentation. The first goal of this presentation is to provide participants with a basic understanding of the history of accessibility for persons with disabilities by providing a brief overview of relevant U.S. accessibility standards and federal legislation dating back to the early 1960¿s. The second goal is to provide participants with a real-world perspective of accessibility by giving them an opportunity to participate in an exercise of recognizing and identifying architectural and physical accessibility issues in common everyday settings. This exercise also leads to the third goal, which is to provide participants with an exposure to several specific accessibility standards and an increased insight into how those standards apply to the accessibility of a given feature for persons with disabilities.

Credits:

0.00

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Instructional Type:

Lecture

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Historical Version(s):

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Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Unaccounted for code

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