SUPV CUS1 - Managing Customer Service

Institution:

Ivy Tech Community College-Central Office

Subject:

Supervision & Leadership

Description:

Students will discover the dynamite methods for bringing out the best in teams, measuring customer service, and learning what they need to do to anticipate the needs of their reps and their customers. Students will unlock the power of leading by example and setting new trends for customer service in their growing business. Course includes information on how to evaluate customers and what to do with the data once you have it. The class will help identify how customer service stacks up right now, and how they can build on even the sharpest of service policies. Student will learn how to learn how to communicate, resolve complaints, and foster winning traits in each rep.

Credits:

0.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

Phone Number:

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Unaccounted for code

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