SABU CUS7 - Customer Service

Institution:

Ivy Tech Community College-Central Office

Subject:

Sales and Business

Description:

Students learn how to respond positively in difficult customer service situations. This program emphasizes the value of a positive, proactive, ¿here¿s what I CAN do¿ mindset in providing consistent, high-quality service on a day-in day-out basis. This course also reinforces the fact that the employee has a far greater impact on the customer¿s positive perception of the organization than the manager, the organization¿s customer service policies, or a marketing campaign.

Credits:

0.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Multiple

Notes:

Additional Information:

Historical Version(s):

Institution Website:

Phone Number:

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Unaccounted for code

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