SABU CAL1 - Call Center/Customer Service Certificate ¿Online

Institution:

Ivy Tech Community College-Central Office

Subject:

Sales and Business

Description:

This online training programs include interactive features and downloadable course materials that are powerfully engineered to ease IT, help desk and support professionals' training experience - making training and certification faster, more convenient and less expensive than traditional training classes. As a Customer Service Representative, you are often the only point of contact for the customer. To him or her - you are the company. This curriculum will help you and your team make the most of every interaction and help you to provide the best possible service to your customers, every time. This program also prepares individuals interested in the Help Desk Institute (HDI) Customer Support Specialist (CSS) certification, which is targeted at individuals wishing to qualify for work in a customer support center or help desk environment. 200 Hours/12 months online access

Credits:

0.00

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Instructional Type:

Lecture

Notes:

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Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Unaccounted for code

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