HOTO HIR2 - Getting Stronger With Conflict Resolution

Institution:

Ivy Tech Community College-Central Office

Subject:

Hospitality and Tourism

Description:

This instructor-led interactive course focuses on identifying sources of workplace conflict and utilization of effective conflict resolution skills. Participants are introduced to a model for resolving conflict. A role-playing exercise, applying the various conflict resolution techniques and the conflict resolution mode, is part of this dynamic class. Other topics covered include effective communication, assertiveness, behavioral styles and conflict, and dealing with difficult people.

Credits:

0.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

Phone Number:

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Unaccounted for code

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